Refund policy

Maybe your order isn’t exactly what you thought it would be. If that’s the case, please review the following.

 - Except for Final Sale purchases and items marked otherwise in their description, for merchandise returned within 30 days of the delivery date, a refund will be issued to the original form of payment at the original selling price.  We will not accept items returned more than 30 days after the purchase date.

 - Purchases from our Outlet/Sale are Final Sale, no returns, exchanges or refunds.

 - We'll gladly accept unworn, unwashed, and unaltered merchandise for return or exchange in the return window. If there are tags, please make sure they are still attached; items must be returned in original packaging, in new condition.

For exchanges and returns, we provide a return label and charge $9.95 for the shipping for your return.  Exchanges are "Instant Exchanges" where your credit card is authorized for the items being purchased using the items being exchanged and if the returning items are sent back in a timely manner, this hold is released.  If you do not return the items in a timely manner then you will be charged.

Upon request, for items purchased up to 5 days prior to a sitewide / clearance sale, we will honor the sale price for those purchases if the same size is available, with the difference refunded to your payment method or, if you prefer, a store credit.

If you receive the wrong product, we apologize.  We’ll provide a free return label and get the correct item shipped to you right away.  Please email us: cs@theportercollective.com.

Please refer to the Return & Refund Policy below.

Return & Refund Policy

Returns from different orders or with separate return authorizations cannot be combined.  Each authorized return needs to be shipped separately from any other return.

Except for Final Sale purchases and items marked otherwise in their description (please check), for merchandise returned within 30 days of delivery date, a refund will be issued to the original form of payment at the original selling price. 

All tags and labels, if present, must be on and intact just as there were when received; the garment may not have been worn (except for trying on for fit/look/style); and, garments must be free of perfume scent or other odor, pet hair, stains or makeup.

In addition, to return clothing, hats, bags, wraps or any fashion items, the item(s) may not have been washed.

There are a few items that cannot be returned:

- Earrings

- Gift cards

- Items sold on "Final Sale" or "Clearance" or items where the product description states that the item is not returnable.  All items sold as such are final sale and are not returnable.

Refund Processing

Most returns will process in approximately 1-2 weeks, depending on your method of return. Please be aware that additional delays may occur.  For a faster refund, your return label should correspond with the items in your package.

A refund will then be credited back to your original method of payment and will post approximately 1-3 business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Purchases made using a Gift Card will be refunded to the gift card.

If you prefer to ship your item on your own, please email us at cs@theportercollective.com to obtain prior authorization for a return and then ship your return to the address below.  Any associated return shipping costs that we incur will be deducted from the refund amount.

DEFECTIVE ITEM

If you have received a defective item, please email us at cs@theportercollective.com within 3 business days of receiving your shipment and our customer service team will take care of you!. Please include written details about the defect and attach pictures.

Our return/exchange portal is returns.theportercollective.com/#/

Last edited 4/18/2024